After Sales Servicing

Did you purchase your product on our website? *

Please note that Vsett Shop is only responsible for the warranty of products purchased directly from our website. If you did not purchase your product on our website, you will need to contact your retailer in order to exercise your warranty rights.

If your retailer is not responding to your requests and you wish to purchase spare parts from us, please contact us via our commercial contact form.

Name *

First

Last

Email *

Phone *

Your Current Address *

Address Line 1

City

State / Province / Region

Postal Code

Country

Vsett Shop Order Number *

You can find the order number on your invoice or order confirmation mail.

Serial Number *

Model *

Which model do you possess?

ODO *

The total kilometers you’ve covered so far with your product.

Nature of the problem *

I can turn on the product with the charger plugged in *

Please plug the charger to your electric vehicle, leave it plugged in and try to turn on the vehicle.

When i try spinning the motor(s), i sense a strong resistance *

Please elevate your electric vehicle (put it on a table-chair for example) and try spinning the motors manually. Do you sense a heavy resistance?

Error Code *

The error code your electric vehicle is displaying.

The charger was tested and functions normally *

Please test your charger with a voltmeter.

The display shows a warning sign (Brake sensor activated) *

Sometimes, your electric vehicle does not accelerate because the brake sensor is stuck and stays activated even though you are not pulling the brake lever.

Description of the problem *

Please try to be exhaustive and precise. The better you describe your problem, the more we can help.

Images

Below you can provide us photos explaining the issue. Please add as much elements as you can. The more useful elements you provide us, the better will be our answer.

Photos describing the issue / damage *

Click or drag files to this area to upload. You can upload up to 5 files.

Accepted file extensions : png,jpeg,jpg,webp | You can upload up to 5 files | Max file size is 2 MB.

Videos

Below, you can upload a video explaining the issue. The clearer and more informative the video is, the more efficiently we’ll be able to assist you.

IMPORTANT : The video must clearly show both the issue or damage and the vehicle’s serial number in the same recording

Video describing the issue / damage *

Click or drag a file to this area to upload.

The video must clearly show both the issue or damage and the vehicle’s serial number in the same recording | Accepted file extensions : mp4,mov | You can upload 1 video | Max file size is 10 MB.

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Images

Videos

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